How Chronex360 helps manage your business in Клечовце
Chronex360 provides WhatsApp Business API workflow for businesses in Клечовце, Krivogaštani Municipality, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in North Macedonia often pick up a lead through a straightforward website contact form, a Facebook Messenger question, or a Click-to-WhatsApp ad aimed at a regional audience. Chronex360 brings each of these into a shared pipeline immediately, tagging the enquiry and routing it to an available agent so response time stays consistent regardless of which channel a customer chooses. As the lead progresses from initial qualification to a shared product catalog, a confirmed order, and delivery, the conversation history stays with it, letting the whole team stay coordinated on account status. Macedonian and English templates keep messaging natural for the audience, business-hours-aware routing avoids off-hours delays, and compliance-aware settings support responsible outbound communication. As an account grows, additional agents can be assigned without losing the original thread, and conversion reporting gives a clear picture of which channel is actually producing completed, fulfilled orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep