How Chronex360 helps manage your business in Kumanovo
In Kumanovo (Kumanovo Municipality, Macedonia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Businesses in North Macedonia often pick up a lead through a straightforward website contact form, a Facebook Messenger question, or a Click-to-WhatsApp ad aimed at a regional audience. Chronex360 brings each of these into a shared pipeline immediately, tagging the enquiry and routing it to an available agent so response time stays consistent regardless of which channel a customer chooses. As the lead progresses from initial qualification to a shared product catalog, a confirmed order, and delivery, the conversation history stays with it, letting the whole team stay coordinated on account status. Macedonian and English templates keep messaging natural for the audience, business-hours-aware routing avoids off-hours delays, and compliance-aware settings support responsible outbound communication. As an account grows, additional agents can be assigned without losing the original thread, and conversion reporting gives a clear picture of which channel is actually producing completed, fulfilled orders.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard