How Chronex360 helps manage your business in Ohrid
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Ohrid Municipality to businesses in Ohrid.
Businesses in North Macedonia often pick up a lead through a straightforward website contact form, a Facebook Messenger question, or a Click-to-WhatsApp ad aimed at a regional audience. Chronex360 brings each of these into a shared pipeline immediately, tagging the enquiry and routing it to an available agent so response time stays consistent regardless of which channel a customer chooses. As the lead progresses from initial qualification to a shared product catalog, a confirmed order, and delivery, the conversation history stays with it, letting the whole team stay coordinated on account status. Macedonian and English templates keep messaging natural for the audience, business-hours-aware routing avoids off-hours delays, and compliance-aware settings support responsible outbound communication. As an account grows, additional agents can be assigned without losing the original thread, and conversion reporting gives a clear picture of which channel is actually producing completed, fulfilled orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies