How Chronex360 helps manage your business in Yanqul
In Yanqul (Ad Dhahirah Governorate, Oman), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Muscat trading house, a tourism-adjacent service business, or a logistics operator serving Oman's ports typically receives enquiries through several channels at once, and Chronex360 brings a Click-to-WhatsApp ad reply, an Instagram DM, and a website form submission into a single tracked pipeline. Every lead is tagged by source and routed to an available agent according to local business hours, respecting the Friday-Saturday weekend observed across the Sultanate, so responses stay prompt regardless of when interest peaks. Agents qualify buyers in Arabic or English, send a catalog or formal quotation within the same thread, and move a confirmed sale into an order that remains connected through to shipment or delivery, which is particularly valuable for businesses coordinating goods movement through Oman's trade corridors. Multi-agent assignment spreads volume evenly across a sales or support team without customers losing continuity, and compliance-aware messaging keeps outreach within accepted norms. Owners then get conversion reporting that makes clear which channels are producing enquiries that actually become delivered business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export