How Chronex360 helps manage your business in Khadro
For companies based in Khadro, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Pakistan, a lead often starts with a WhatsApp inquiry sparked by a Facebook or Instagram ad for anything from garments to electronics, and Chronex360 captures that first message and turns it into a tracked, qualified lead without manual data entry. The conversation is then assigned to an agent fluent in Urdu or English, guided through product catalog sharing and price confirmation, and followed all the way to dispatch, matching the cash-on-delivery, courier-driven fulfillment model that dominates ecommerce across cities like Karachi, Lahore, and Islamabad. Business-hours-aware routing keeps replies timely despite time-zone-sensitive customer expectations, and compliance-aware messaging keeps outreach within WhatsApp's commerce policies. Multi-agent assignment ensures a single popular promotion does not overwhelm one salesperson, while retailers, wholesalers, and service providers alike get a clear conversion report showing which ads and agents are driving orders that actually reach the customer's doorstep, closing the loop between marketing spend and real delivered revenue.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping