Compliance watchpoints
Privacy and electronic-communications requirements are evolving. Use a conservative standard: explicit opt-in for promotional WhatsApp, clear identity, easy opt-out, minimal data collection and documented consent.
How to launch on Chronex360
Use Urdu/English templates, social lead capture and automated qualification. Separate sales, support and transactional templates so teams can control Meta category cost and compliance.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.