How Chronex360 helps manage your business in San Miguelito
San Miguelito businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Panama's position as a regional trade and logistics hub means businesses often see leads arrive from a mix of Click-to-WhatsApp ads, Instagram DMs, and website inquiries, spanning retail, import-export, and tourism. Chronex360 brings these channels into one inbox, qualifies each inquiry, and assigns it to an available agent based on business hours, helping teams respond quickly whether the customer is a local shopper or a business partner. From there, Chronex360 tracks the lead through quoting and order confirmation to fulfillment, accommodating both WhatsApp-coordinated last-mile delivery within the city and more formal courier arrangements for larger shipments. Spanish-language templates, in-chat catalog sharing, and compliance-aware messaging around opt-in keep communication consistent across a diverse customer base. Multi-agent assignment balances the workload across sales and support teams, and conversion reporting gives managers a clear, ongoing view of which channels and agents are actually converting inquiries into completed, delivered orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping