How Chronex360 helps manage your business in Itapé
For companies based in Itapé, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Paraguayan businesses often see leads arrive through a Click-to-WhatsApp ad or a direct Instagram message from a buyer who wants a fast answer on price and stock. Chronex360 captures that first message instantly, qualifies it, and assigns it to an available agent according to local business hours, giving retail and ecommerce teams the structure to respond consistently even as inquiry volume rises. The conversation is then tracked from quoting through order confirmation and on to delivery, reflecting the WhatsApp-coordinated arrangements many Paraguayan sellers use to confirm delivery timing and location directly with the customer. Spanish-language message templates, product catalog sharing inside the chat, and compliance-aware messaging that respects opt-in expectations keep every exchange professional. Multi-agent assignment ensures inquiries are shared evenly rather than concentrated on one person, and conversion reporting gives owners a dependable, ongoing view of which channels and agents are actually closing business, from the first tap to the delivered order.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies