How Chronex360 helps manage your business in Provincia de La Unión
In Provincia de La Unión (Arequipa, Peru), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Peru, a sale often begins with a message triggered by a Click-to-WhatsApp ad or a comment on an Instagram post, and the buyer's patience for slow replies is thin. Chronex360 captures and qualifies that first contact instantly, then assigns it to an available agent based on business hours, helping ecommerce and retail businesses in Lima and beyond keep response times short even during busy campaign periods. The conversation is then tracked from quoting through order confirmation and on to delivery, reflecting how many Peruvian businesses coordinate last-mile delivery directly with the customer over WhatsApp rather than through formal tracking portals. Spanish-language templates, shared product catalogs inside the chat, and compliance-aware messaging that respects opt-in and frequency limits keep the interaction professional at any scale. With agent workload spread automatically and conversion reporting tied to each source, business owners get a complete, honest picture of what is converting from first click to delivered order.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep