How Chronex360 helps manage your business in Santiago de Surco
In Santiago de Surco (Lima, Peru), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Peru, a sale often begins with a message triggered by a Click-to-WhatsApp ad or a comment on an Instagram post, and the buyer's patience for slow replies is thin. Chronex360 captures and qualifies that first contact instantly, then assigns it to an available agent based on business hours, helping ecommerce and retail businesses in Lima and beyond keep response times short even during busy campaign periods. The conversation is then tracked from quoting through order confirmation and on to delivery, reflecting how many Peruvian businesses coordinate last-mile delivery directly with the customer over WhatsApp rather than through formal tracking portals. Spanish-language templates, shared product catalogs inside the chat, and compliance-aware messaging that respects opt-in and frequency limits keep the interaction professional at any scale. With agent workload spread automatically and conversion reporting tied to each source, business owners get a complete, honest picture of what is converting from first click to delivered order.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard