How Chronex360 helps manage your business in Purus
Purus businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Peru, a sale often begins with a message triggered by a Click-to-WhatsApp ad or a comment on an Instagram post, and the buyer's patience for slow replies is thin. Chronex360 captures and qualifies that first contact instantly, then assigns it to an available agent based on business hours, helping ecommerce and retail businesses in Lima and beyond keep response times short even during busy campaign periods. The conversation is then tracked from quoting through order confirmation and on to delivery, reflecting how many Peruvian businesses coordinate last-mile delivery directly with the customer over WhatsApp rather than through formal tracking portals. Spanish-language templates, shared product catalogs inside the chat, and compliance-aware messaging that respects opt-in and frequency limits keep the interaction professional at any scale. With agent workload spread automatically and conversion reporting tied to each source, business owners get a complete, honest picture of what is converting from first click to delivered order.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export