How Chronex360 helps manage your business in Kapatagan
In Kapatagan (Benguet, Philippines), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Filipino consumers routinely start a purchase by messaging a Facebook Page or replying to a Click-to-WhatsApp ad, and Chronex360 is designed to catch that first reply and immediately log it as a qualified lead rather than a message that gets buried in an inbox. The system routes the conversation to the right agent based on product category or region, whether that is a Manila-based reseller or a Cebu service provider, then guides the exchange through catalog sharing, order details, and payment confirmation before tracking fulfillment through courier delivery across the islands, including cash-on-delivery workflows common to Philippine ecommerce. English and Filipino templates keep messaging natural for local buyers, and business-hours-aware routing ensures leads from evening scroll sessions are not left waiting until the next day. Multi-agent assignment keeps high-volume shops responsive during peak shopping periods, while conversion reporting shows sales leaders exactly how DM and ad-driven chats become completed, delivered sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping