How Chronex360 helps manage your business in Pandacaqui
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Central Luzon to businesses in Pandacaqui.
Filipino consumers routinely start a purchase by messaging a Facebook Page or replying to a Click-to-WhatsApp ad, and Chronex360 is designed to catch that first reply and immediately log it as a qualified lead rather than a message that gets buried in an inbox. The system routes the conversation to the right agent based on product category or region, whether that is a Manila-based reseller or a Cebu service provider, then guides the exchange through catalog sharing, order details, and payment confirmation before tracking fulfillment through courier delivery across the islands, including cash-on-delivery workflows common to Philippine ecommerce. English and Filipino templates keep messaging natural for local buyers, and business-hours-aware routing ensures leads from evening scroll sessions are not left waiting until the next day. Multi-agent assignment keeps high-volume shops responsive during peak shopping periods, while conversion reporting shows sales leaders exactly how DM and ad-driven chats become completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies