How Chronex360 helps manage your business in Malasila
Chronex360 provides WhatsApp Business API workflow for businesses in Malasila, Soccsksargen, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Filipino consumers routinely start a purchase by messaging a Facebook Page or replying to a Click-to-WhatsApp ad, and Chronex360 is designed to catch that first reply and immediately log it as a qualified lead rather than a message that gets buried in an inbox. The system routes the conversation to the right agent based on product category or region, whether that is a Manila-based reseller or a Cebu service provider, then guides the exchange through catalog sharing, order details, and payment confirmation before tracking fulfillment through courier delivery across the islands, including cash-on-delivery workflows common to Philippine ecommerce. English and Filipino templates keep messaging natural for local buyers, and business-hours-aware routing ensures leads from evening scroll sessions are not left waiting until the next day. Multi-agent assignment keeps high-volume shops responsive during peak shopping periods, while conversion reporting shows sales leaders exactly how DM and ad-driven chats become completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies