How Chronex360 helps manage your business in Makoua
In Makoua (Cuvette Department, Congo), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For businesses in the Republic of the Congo, many of them linked to timber, oil, or general trade around Brazzaville and Pointe-Noire, a customer enquiry on WhatsApp or the company website needs to stay traceable long after the first reply. Chronex360 keeps every lead — however it arrives, whether a Click-to-WhatsApp ad, a Messenger question, or a direct web form — as one continuous record, assigned to an available agent and carrying forward qualification notes so nothing needs to be re-explained. Agents can share a catalog, confirm an order, and the same thread then tracks through to delivery or shipment handover, useful for businesses coordinating both local drop-offs and longer freight movements. French-language templates suit local business communication, business-hours-aware routing keeps replies timely, and compliance-aware opt-in messaging respects regional norms. Conversion reporting rolls all of this into a clear picture of which channels and agents are actually closing and fulfilling business, replacing scattered chat threads with one dependable pipeline.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies