How Chronex360 helps manage your business in Ouésso
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Sangha Department to businesses in Ouésso.
For businesses in the Republic of the Congo, many of them linked to timber, oil, or general trade around Brazzaville and Pointe-Noire, a customer enquiry on WhatsApp or the company website needs to stay traceable long after the first reply. Chronex360 keeps every lead — however it arrives, whether a Click-to-WhatsApp ad, a Messenger question, or a direct web form — as one continuous record, assigned to an available agent and carrying forward qualification notes so nothing needs to be re-explained. Agents can share a catalog, confirm an order, and the same thread then tracks through to delivery or shipment handover, useful for businesses coordinating both local drop-offs and longer freight movements. French-language templates suit local business communication, business-hours-aware routing keeps replies timely, and compliance-aware opt-in messaging respects regional norms. Conversion reporting rolls all of this into a clear picture of which channels and agents are actually closing and fulfilling business, replacing scattered chat threads with one dependable pipeline.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping