How Chronex360 helps manage your business in Moacşa
For companies based in Moacşa, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Romanian manufacturers and outsourcing partners often get their first real signal from a buyer messaging directly on WhatsApp after an introduction, or from a website RFQ tied to a specific production capability. Chronex360 logs that first contact immediately, assigns it to the appropriate sales or export contact, and keeps every follow-up message, specification change, and price discussion attached to the same lead record. As the enquiry becomes a quote, then a purchase order, then a scheduled shipment, the team has one place to check status instead of piecing it together from email chains. Romanian-language templates sit alongside English for international buyers, routing respects local working hours, and compliance-aware messaging keeps cross-border outreach on solid footing. Larger accounts can be split across several agents without losing the original thread, and conversion reporting shows which enquiry channel is genuinely converting into signed, delivered contracts.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies