How Chronex360 helps manage your business in Riche Fond
Riche Fond businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Saint Lucia's resorts, villa rental operators, and small import retailers often receive their first customer contact through very different channels — a honeymoon inquiry via Instagram, a villa booking question through Messenger, or a product request from a Click-to-WhatsApp ad. Chronex360 captures each of these as a lead immediately, records its source, and routes it to an available agent based on real local business hours so no inquiry sits unanswered. That same thread then follows the customer from first message through qualification, a confirmed quote or booking, and on to fulfillment or arrival, giving owners a complete picture without piecing together separate conversations. English-language templates handle common questions efficiently, catalog and package sharing let teams present offers directly in chat, and messaging stays compliant with WhatsApp's commerce policies. Conversion reporting then shows exactly which channels are turning inquiries into confirmed revenue.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies