How Chronex360 helps manage your business in Cacoa
Chronex360 provides WhatsApp Business API workflow for businesses in Cacoa, Vieux Fort Quarter, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Saint Lucia's resorts, villa rental operators, and small import retailers often receive their first customer contact through very different channels — a honeymoon inquiry via Instagram, a villa booking question through Messenger, or a product request from a Click-to-WhatsApp ad. Chronex360 captures each of these as a lead immediately, records its source, and routes it to an available agent based on real local business hours so no inquiry sits unanswered. That same thread then follows the customer from first message through qualification, a confirmed quote or booking, and on to fulfillment or arrival, giving owners a complete picture without piecing together separate conversations. English-language templates handle common questions efficiently, catalog and package sharing let teams present offers directly in chat, and messaging stays compliant with WhatsApp's commerce policies. Conversion reporting then shows exactly which channels are turning inquiries into confirmed revenue.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export