How Chronex360 helps manage your business in Vaiusu
Chronex360 provides WhatsApp Business API workflow for businesses in Vaiusu, Tuamasaga, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In Samoa, tourism operators, retailers, and remittance-linked small businesses generally hear from customers through Facebook Messenger, WhatsApp enquiries from the diaspora, and direct referrals, and Chronex360 gives these businesses one organized place to manage all of it. As soon as a message arrives, whether asking about a fale booking or a product order, it is captured, assigned to an agent, and tracked through qualification and quote confirmation to eventual delivery or fulfillment, so nothing gets missed even when enquiries come in from different time zones as family and visitors reach out from overseas. This reliability matters greatly for a market where trust between a business and its customers, many of whom are returning or diaspora-connected, is built message by message. Chronex360 offers English and Samoan-friendly messaging templates, time-zone-aware routing, and clear reporting, giving Samoan businesses a dependable system for turning every conversation into a well-managed, completed transaction.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping