How Chronex360 helps manage your business in Poggio di Chiesanuova
For companies based in Poggio di Chiesanuova, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Small and specialised businesses in San Marino, from artisan retailers to niche manufacturers, often rely on a handful of digital channels to reach customers well beyond their compact home market, using Instagram, Click-to-WhatsApp ads, and website enquiries to do so. Chronex360 brings those enquiries into a single inbox, assigns them to an available agent, and tracks each one through qualification, quote or order creation, and fulfilment, giving small teams the same organised pipeline that larger competitors rely on. Business-hours-aware routing keeps response times consistent even with a lean staff, while catalogue sharing lets a business present its full range directly inside a WhatsApp chat. Italian-language templates keep replies natural, and data handling follows GDPR-aligned practices suited to a business serving customers across the EU. Reporting shows exactly which channels are turning outreach into completed, delivered orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep