How Chronex360 helps manage your business in Sakakah
For companies based in Sakakah, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Chronex360 gives Saudi businesses a way to turn a flood of inbound interest, from a Riyadh retailer's Click-to-WhatsApp ad to a Jeddah logistics firm's website enquiry, into an organized, trackable pipeline rather than a scattered set of chats. Every inbound message, whether it arrives through WhatsApp, Instagram, or Facebook Messenger, is captured as a lead with its source preserved, then handed to an available agent according to local business hours, including the Friday-Saturday weekend observed across the Kingdom. Agents qualify each enquiry in Arabic or English using approved message templates, send catalogs or quotations directly in the chat, and convert accepted offers into orders that carry through to dispatch and delivery, which matters enormously for merchants supplying goods and services around high-traffic commercial and religious-tourism-adjacent seasons. Multiple agents can be assigned to a single busy campaign without duplicating replies, and compliance-aware messaging keeps outreach aligned with opt-in expectations. The result is a reporting layer that shows owners precisely how many leads became paying, fulfilled customers, and where in the journey attention is still needed.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping