How Chronex360 helps manage your business in Al Jubayl
In Al Jubayl (Eastern Province, Saudi Arabia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Chronex360 gives Saudi businesses a way to turn a flood of inbound interest, from a Riyadh retailer's Click-to-WhatsApp ad to a Jeddah logistics firm's website enquiry, into an organized, trackable pipeline rather than a scattered set of chats. Every inbound message, whether it arrives through WhatsApp, Instagram, or Facebook Messenger, is captured as a lead with its source preserved, then handed to an available agent according to local business hours, including the Friday-Saturday weekend observed across the Kingdom. Agents qualify each enquiry in Arabic or English using approved message templates, send catalogs or quotations directly in the chat, and convert accepted offers into orders that carry through to dispatch and delivery, which matters enormously for merchants supplying goods and services around high-traffic commercial and religious-tourism-adjacent seasons. Multiple agents can be assigned to a single busy campaign without duplicating replies, and compliance-aware messaging keeps outreach aligned with opt-in expectations. The result is a reporting layer that shows owners precisely how many leads became paying, fulfilled customers, and where in the journey attention is still needed.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export