How Chronex360 helps manage your business in Mizhirah
Mizhirah businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Chronex360 gives Saudi businesses a way to turn a flood of inbound interest, from a Riyadh retailer's Click-to-WhatsApp ad to a Jeddah logistics firm's website enquiry, into an organized, trackable pipeline rather than a scattered set of chats. Every inbound message, whether it arrives through WhatsApp, Instagram, or Facebook Messenger, is captured as a lead with its source preserved, then handed to an available agent according to local business hours, including the Friday-Saturday weekend observed across the Kingdom. Agents qualify each enquiry in Arabic or English using approved message templates, send catalogs or quotations directly in the chat, and convert accepted offers into orders that carry through to dispatch and delivery, which matters enormously for merchants supplying goods and services around high-traffic commercial and religious-tourism-adjacent seasons. Multiple agents can be assigned to a single busy campaign without duplicating replies, and compliance-aware messaging keeps outreach aligned with opt-in expectations. The result is a reporting layer that shows owners precisely how many leads became paying, fulfilled customers, and where in the journey attention is still needed.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export