How Chronex360 helps manage your business in Dakar Department
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Dakar to businesses in Dakar Department.
Dakar's mix of established trading houses and a new wave of ecommerce and fintech startups means a lead can arrive as a formal website inquiry from a distributor or as a casual Instagram DM from a first-time shopper. Chronex360 treats both with the same rigor, logging every WhatsApp, Messenger, and web-based inquiry the instant it arrives and routing it to an agent based on product line, language preference, or working hours. Agents qualify the request, send catalogs or quotes, and move the conversation into a confirmed order that is tracked through to delivery, whether settled through mobile money or collected on arrival by a local courier. Sales teams get visibility into which channels and campaigns are actually driving completed, delivered sales rather than just message volume. Chronex360 supports French and Wolof-aware templates, business-hours-conscious routing, and straightforward multi-agent assignment, giving Senegalese businesses a dependable structure for scaling WhatsApp commerce.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping