How Chronex360 helps manage your business in Mbacké
In Mbacké (Diourbel Region, Senegal), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Dakar's mix of established trading houses and a new wave of ecommerce and fintech startups means a lead can arrive as a formal website inquiry from a distributor or as a casual Instagram DM from a first-time shopper. Chronex360 treats both with the same rigor, logging every WhatsApp, Messenger, and web-based inquiry the instant it arrives and routing it to an agent based on product line, language preference, or working hours. Agents qualify the request, send catalogs or quotes, and move the conversation into a confirmed order that is tracked through to delivery, whether settled through mobile money or collected on arrival by a local courier. Sales teams get visibility into which channels and campaigns are actually driving completed, delivered sales rather than just message volume. Chronex360 supports French and Wolof-aware templates, business-hours-conscious routing, and straightforward multi-agent assignment, giving Senegalese businesses a dependable structure for scaling WhatsApp commerce.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep