How Chronex360 helps manage your business in Vélingara
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Kolda to businesses in Vélingara.
Dakar's mix of established trading houses and a new wave of ecommerce and fintech startups means a lead can arrive as a formal website inquiry from a distributor or as a casual Instagram DM from a first-time shopper. Chronex360 treats both with the same rigor, logging every WhatsApp, Messenger, and web-based inquiry the instant it arrives and routing it to an agent based on product line, language preference, or working hours. Agents qualify the request, send catalogs or quotes, and move the conversation into a confirmed order that is tracked through to delivery, whether settled through mobile money or collected on arrival by a local courier. Sales teams get visibility into which channels and campaigns are actually driving completed, delivered sales rather than just message volume. Chronex360 supports French and Wolof-aware templates, business-hours-conscious routing, and straightforward multi-agent assignment, giving Senegalese businesses a dependable structure for scaling WhatsApp commerce.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard