How Chronex360 helps manage your business in Ranérou
In Ranérou (Matam, Senegal), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Dakar's mix of established trading houses and a new wave of ecommerce and fintech startups means a lead can arrive as a formal website inquiry from a distributor or as a casual Instagram DM from a first-time shopper. Chronex360 treats both with the same rigor, logging every WhatsApp, Messenger, and web-based inquiry the instant it arrives and routing it to an agent based on product line, language preference, or working hours. Agents qualify the request, send catalogs or quotes, and move the conversation into a confirmed order that is tracked through to delivery, whether settled through mobile money or collected on arrival by a local courier. Sales teams get visibility into which channels and campaigns are actually driving completed, delivered sales rather than just message volume. Chronex360 supports French and Wolof-aware templates, business-hours-conscious routing, and straightforward multi-agent assignment, giving Senegalese businesses a dependable structure for scaling WhatsApp commerce.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export