How Chronex360 helps manage your business in Majur
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Central Banat District to businesses in Majur.
Serbian retailers and service businesses frequently see a lead begin as a Facebook Messenger question, a Click-to-WhatsApp ad response, or a direct website contact form submitted after hours. Chronex360 catches each of these immediately, logs it as a distinct lead, and assigns it to an available agent so a late-evening enquiry is still answered promptly once the team is back online. As the conversation develops into a qualified interest, a shared product catalog, a confirmed order, and eventual delivery, everything stays connected to that same lead thread for easy handoff between colleagues. Serbian-language templates alongside English keep messaging natural, business-hours-aware routing manages when and how conversations reach agents, and compliance-aware settings support responsible outbound messaging. When order volume grows, several agents can work a shared inbox without confusion, and conversion reporting shows leadership which channels are actually producing paying, fulfilled customers.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export