How Chronex360 helps manage your business in Stepojevac
In Stepojevac (Central Banat District, Serbia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Serbian retailers and service businesses frequently see a lead begin as a Facebook Messenger question, a Click-to-WhatsApp ad response, or a direct website contact form submitted after hours. Chronex360 catches each of these immediately, logs it as a distinct lead, and assigns it to an available agent so a late-evening enquiry is still answered promptly once the team is back online. As the conversation develops into a qualified interest, a shared product catalog, a confirmed order, and eventual delivery, everything stays connected to that same lead thread for easy handoff between colleagues. Serbian-language templates alongside English keep messaging natural, business-hours-aware routing manages when and how conversations reach agents, and compliance-aware settings support responsible outbound messaging. When order volume grows, several agents can work a shared inbox without confusion, and conversion reporting shows leadership which channels are actually producing paying, fulfilled customers.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping