How Chronex360 helps manage your business in Užice
Chronex360 provides WhatsApp Business API workflow for businesses in Užice, Central Banat District, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Serbian retailers and service businesses frequently see a lead begin as a Facebook Messenger question, a Click-to-WhatsApp ad response, or a direct website contact form submitted after hours. Chronex360 catches each of these immediately, logs it as a distinct lead, and assigns it to an available agent so a late-evening enquiry is still answered promptly once the team is back online. As the conversation develops into a qualified interest, a shared product catalog, a confirmed order, and eventual delivery, everything stays connected to that same lead thread for easy handoff between colleagues. Serbian-language templates alongside English keep messaging natural, business-hours-aware routing manages when and how conversations reach agents, and compliance-aware settings support responsible outbound messaging. When order volume grows, several agents can work a shared inbox without confusion, and conversion reporting shows leadership which channels are actually producing paying, fulfilled customers.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies