How Chronex360 helps manage your business in Kuštilj
Chronex360 provides WhatsApp Business API workflow for businesses in Kuštilj, Vojvodina, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Serbian retailers and service businesses frequently see a lead begin as a Facebook Messenger question, a Click-to-WhatsApp ad response, or a direct website contact form submitted after hours. Chronex360 catches each of these immediately, logs it as a distinct lead, and assigns it to an available agent so a late-evening enquiry is still answered promptly once the team is back online. As the conversation develops into a qualified interest, a shared product catalog, a confirmed order, and eventual delivery, everything stays connected to that same lead thread for easy handoff between colleagues. Serbian-language templates alongside English keep messaging natural, business-hours-aware routing manages when and how conversations reach agents, and compliance-aware settings support responsible outbound messaging. When order volume grows, several agents can work a shared inbox without confusion, and conversion reporting shows leadership which channels are actually producing paying, fulfilled customers.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard