How Chronex360 helps manage your business in Victoria
In Victoria (La Rivière Anglaise, Seychelles), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
When a prospective visitor clicks a Click-to-WhatsApp ad for a Seychelles resort, or messages a tour operator on Facebook about an island-hopping itinerary, the speed and clarity of the reply often determines whether the booking happens. Chronex360 centralizes these inquiries alongside Instagram and website chats, assigns them to an available agent, and supports the move from initial question to confirmed reservation, tracking the booking through to arrival and service delivery so nothing is left to memory. For retailers and suppliers serving the tourism trade, the same pipeline handles order inquiries through to confirmed, delivered stock. English and French templates suit an international clientele, while business-hours-aware assignment ensures guests in different time zones still get a timely response. With everything logged in one place, management can see exactly which channels are producing confirmed bookings rather than guessing from a scattered set of chats.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies