How Chronex360 helps manage your business in Okres Spišská Nová Ves
Chronex360 provides WhatsApp Business API workflow for businesses in Okres Spišská Nová Ves, Košice Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
For a Slovak supplier working with regional and export buyers, a lead just as often starts with a Facebook Messenger question about capacity as it does with a formal RFQ submitted through a website form. Chronex360 brings both into the same view, automatically routing the message to an available sales agent and keeping a record of every exchange from first contact onward. As the conversation turns into a quote, then a confirmed order, then a production and delivery timeline, that history travels with the lead rather than living in someone's personal inbox. Slovak and English templates keep responses natural for the audience on each channel, messages route according to local office hours, and compliance-aware settings keep outbound communication appropriate for a cross-border manufacturing relationship. When an account needs more than one person, agents can be added without splitting the thread, and reporting makes clear which channel is actually driving completed, delivered orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export