How Chronex360 helps manage your business in Sobrance
For companies based in Sobrance, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For a Slovak supplier working with regional and export buyers, a lead just as often starts with a Facebook Messenger question about capacity as it does with a formal RFQ submitted through a website form. Chronex360 brings both into the same view, automatically routing the message to an available sales agent and keeping a record of every exchange from first contact onward. As the conversation turns into a quote, then a confirmed order, then a production and delivery timeline, that history travels with the lead rather than living in someone's personal inbox. Slovak and English templates keep responses natural for the audience on each channel, messages route according to local office hours, and compliance-aware settings keep outbound communication appropriate for a cross-border manufacturing relationship. When an account needs more than one person, agents can be added without splitting the thread, and reporting makes clear which channel is actually driving completed, delivered orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep