How Chronex360 helps manage your business in East London
For companies based in East London, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
South African retailers and service businesses tend to run lead generation across several channels at once, and Chronex360 is built to stop those channels from fragmenting the customer relationship. A shopper who starts on a Click-to-WhatsApp ad, switches to an Instagram DM, or fills in a website form is recognised as one lead with one history, then routed to an agent based on real-time availability and business hours across time zones if the company operates in more than one region. Agents qualify the enquiry, share a catalog or generate a quote inside the same thread, and the deal carries through to order confirmation and dispatch, with visibility maintained right up to courier handover for both metro and outlying deliveries. English and Afrikaans-friendly templates, multi-agent assignment rules, and opt-in-aware compliance settings are all configurable per team. Conversion reporting then shows management exactly which campaigns and agents are converting enquiries into paid, fulfilled orders, rather than guessing from chat logs.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export