How Chronex360 helps manage your business in Mooirivier
For companies based in Mooirivier, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
South African retailers and service businesses tend to run lead generation across several channels at once, and Chronex360 is built to stop those channels from fragmenting the customer relationship. A shopper who starts on a Click-to-WhatsApp ad, switches to an Instagram DM, or fills in a website form is recognised as one lead with one history, then routed to an agent based on real-time availability and business hours across time zones if the company operates in more than one region. Agents qualify the enquiry, share a catalog or generate a quote inside the same thread, and the deal carries through to order confirmation and dispatch, with visibility maintained right up to courier handover for both metro and outlying deliveries. English and Afrikaans-friendly templates, multi-agent assignment rules, and opt-in-aware compliance settings are all configurable per team. Conversion reporting then shows management exactly which campaigns and agents are converting enquiries into paid, fulfilled orders, rather than guessing from chat logs.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep