How Chronex360 helps manage your business in John Taolo Gaetsewe District Municipality
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Northern Cape to businesses in John Taolo Gaetsewe District Municipality.
South African retailers and service businesses tend to run lead generation across several channels at once, and Chronex360 is built to stop those channels from fragmenting the customer relationship. A shopper who starts on a Click-to-WhatsApp ad, switches to an Instagram DM, or fills in a website form is recognised as one lead with one history, then routed to an agent based on real-time availability and business hours across time zones if the company operates in more than one region. Agents qualify the enquiry, share a catalog or generate a quote inside the same thread, and the deal carries through to order confirmation and dispatch, with visibility maintained right up to courier handover for both metro and outlying deliveries. English and Afrikaans-friendly templates, multi-agent assignment rules, and opt-in-aware compliance settings are all configurable per team. Conversion reporting then shows management exactly which campaigns and agents are converting enquiries into paid, fulfilled orders, rather than guessing from chat logs.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping