How Chronex360 helps manage your business in Ratmalana
For companies based in Ratmalana, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A lead in Sri Lanka commonly begins with a Facebook or Instagram ad that drives a customer into a WhatsApp conversation about a product or service, and Chronex360 captures that first message from Colombo or the provinces and turns it into a qualified, trackable lead. The conversation is routed to an agent working in Sinhala, Tamil, or English, guided through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains common across Sri Lankan retail and small business ecommerce. Business-hours-aware routing keeps response times consistent for a customer base used to quick chat replies, and compliance-aware templates keep messaging professional and policy-aligned across multilingual audiences. Multi-agent assignment helps retail, apparel, and service businesses manage seasonal demand spikes without losing leads, and conversion reporting gives owners a clear, unified view of how ad-driven and organic conversations are converting into completed, delivered orders across the island.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies