How Chronex360 helps manage your business in Hikkaduwa
Chronex360 provides WhatsApp Business API workflow for businesses in Hikkaduwa, Southern Province, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A lead in Sri Lanka commonly begins with a Facebook or Instagram ad that drives a customer into a WhatsApp conversation about a product or service, and Chronex360 captures that first message from Colombo or the provinces and turns it into a qualified, trackable lead. The conversation is routed to an agent working in Sinhala, Tamil, or English, guided through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains common across Sri Lankan retail and small business ecommerce. Business-hours-aware routing keeps response times consistent for a customer base used to quick chat replies, and compliance-aware templates keep messaging professional and policy-aligned across multilingual audiences. Multi-agent assignment helps retail, apparel, and service businesses manage seasonal demand spikes without losing leads, and conversion reporting gives owners a clear, unified view of how ad-driven and organic conversations are converting into completed, delivered orders across the island.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export