How Chronex360 helps manage your business in Kotikawatta
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Western Province to businesses in Kotikawatta.
A lead in Sri Lanka commonly begins with a Facebook or Instagram ad that drives a customer into a WhatsApp conversation about a product or service, and Chronex360 captures that first message from Colombo or the provinces and turns it into a qualified, trackable lead. The conversation is routed to an agent working in Sinhala, Tamil, or English, guided through catalog sharing and order confirmation, and tracked through to courier-based, cash-on-delivery-friendly fulfillment that remains common across Sri Lankan retail and small business ecommerce. Business-hours-aware routing keeps response times consistent for a customer base used to quick chat replies, and compliance-aware templates keep messaging professional and policy-aligned across multilingual audiences. Multi-agent assignment helps retail, apparel, and service businesses manage seasonal demand spikes without losing leads, and conversion reporting gives owners a clear, unified view of how ad-driven and organic conversations are converting into completed, delivered orders across the island.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export