How Chronex360 helps manage your business in Burlövs Kommun
In Burlövs Kommun (Skåne County, Sweden), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Swedish ecommerce and service businesses tend to expect fast, no-fuss digital interactions, and Chronex360 is built to keep pace with that expectation. A lead generated through a Click-to-WhatsApp ad, an Instagram DM, or a website enquiry is captured instantly, assigned to the next available agent, and tracked as it moves through qualification, order or quote creation, and fulfilment through to delivery confirmation. Catalogue sharing inside the chat lets retailers present products and pricing without redirecting customers elsewhere, keeping the whole transaction inside one convenient conversation. Swedish-language templates keep replies feeling native, and business-hours-aware routing fits neatly with typical Nordic working patterns. Data handling is structured around GDPR requirements that Swedish businesses and consumers expect as standard, and conversion reporting gives teams a straightforward view of which channels are actually generating completed sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export