How Chronex360 helps manage your business in Hörby Kommun
Chronex360 provides WhatsApp Business API workflow for businesses in Hörby Kommun, Skåne County, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Swedish ecommerce and service businesses tend to expect fast, no-fuss digital interactions, and Chronex360 is built to keep pace with that expectation. A lead generated through a Click-to-WhatsApp ad, an Instagram DM, or a website enquiry is captured instantly, assigned to the next available agent, and tracked as it moves through qualification, order or quote creation, and fulfilment through to delivery confirmation. Catalogue sharing inside the chat lets retailers present products and pricing without redirecting customers elsewhere, keeping the whole transaction inside one convenient conversation. Swedish-language templates keep replies feeling native, and business-hours-aware routing fits neatly with typical Nordic working patterns. Data handling is structured around GDPR requirements that Swedish businesses and consumers expect as standard, and conversion reporting gives teams a straightforward view of which channels are actually generating completed sales.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export