How Chronex360 helps manage your business in Uttigen
Chronex360 provides WhatsApp Business API workflow for businesses in Uttigen, canton of Bern, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Swiss businesses, from private banking-adjacent fintech firms to premium retail and luxury goods brands, tend to prioritise discretion and precision in every customer interaction, and Chronex360 is designed to support exactly that. An enquiry from a website form, an Instagram DM, or a Click-to-WhatsApp ad is captured and assigned to a qualified agent, then tracked carefully through qualification, proposal or quote creation, and delivery or fulfilment, with a clean audit trail at every step. Multi-agent assignment lets sensitive or high-value enquiries reach the right specialist quickly rather than sitting in a general queue. Message templates are available in the country's major languages, and data handling practices are built to satisfy the rigorous privacy expectations Swiss businesses and their clients hold. Reporting gives leadership a clear, discreet view of how enquiries are converting into confirmed business, without exposing sensitive client detail unnecessarily.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping