How Chronex360 helps manage your business in Canton of Neuchâtel
Businesses across Canton of Neuchâtel (Switzerland) run their WhatsApp Business API programme on Chronex360, turning inbound chats into tracked, assigned and followed-up leads.
Switzerland is not in the EU/EEA, so GDPR applies only when targeting EU/EEA residents; domestically, the revised Federal Act on Data Protection (FADP / nFADP), in force since 1 September 2023, governs personal data processing. Use clear opt-in, minimal data collection and prompt opt-out handling.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Cities in Canton of Neuchâtel
Chronex360 supports WhatsApp Business API onboarding for 31 cities across Canton of Neuchâtel, including: