How Chronex360 helps manage your business in Zumikon
For companies based in Zumikon, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Swiss businesses, from private banking-adjacent fintech firms to premium retail and luxury goods brands, tend to prioritise discretion and precision in every customer interaction, and Chronex360 is designed to support exactly that. An enquiry from a website form, an Instagram DM, or a Click-to-WhatsApp ad is captured and assigned to a qualified agent, then tracked carefully through qualification, proposal or quote creation, and delivery or fulfilment, with a clean audit trail at every step. Multi-agent assignment lets sensitive or high-value enquiries reach the right specialist quickly rather than sitting in a general queue. Message templates are available in the country's major languages, and data handling practices are built to satisfy the rigorous privacy expectations Swiss businesses and their clients hold. Reporting gives leadership a clear, discreet view of how enquiries are converting into confirmed business, without exposing sensitive client detail unnecessarily.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep