How Chronex360 helps manage your business in Nguruka
In Nguruka (Kigoma Region, Tanzania), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Dar es Salaam retailer running a Click-to-WhatsApp ad, an Arusha safari operator fielding Instagram DMs, or a Mwanza wholesaler taking website inquiries all face the same challenge: keeping a lead alive from the first "Habari, is this available?" through to a mobile-money-settled order at the doorstep. Chronex360 captures every inbound message the moment it lands, tags its source, and routes it to the right sales agent based on product line and shift hours, so nothing sits unread overnight. Agents qualify the buyer, share a catalog or quote directly inside the chat, and convert the conversation into a trackable order without re-typing details into another system. As the order moves through packing and rider dispatch, the customer and the team see the same status thread. Chronex360 delivers this through Swahili and English message templates, business-hours-aware routing across multiple agents, and conversion reporting that shows exactly which channel turned a chat into a completed, delivered sale.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export