How Chronex360 helps manage your business in Mungaa
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Singida Region to businesses in Mungaa.
A Dar es Salaam retailer running a Click-to-WhatsApp ad, an Arusha safari operator fielding Instagram DMs, or a Mwanza wholesaler taking website inquiries all face the same challenge: keeping a lead alive from the first "Habari, is this available?" through to a mobile-money-settled order at the doorstep. Chronex360 captures every inbound message the moment it lands, tags its source, and routes it to the right sales agent based on product line and shift hours, so nothing sits unread overnight. Agents qualify the buyer, share a catalog or quote directly inside the chat, and convert the conversation into a trackable order without re-typing details into another system. As the order moves through packing and rider dispatch, the customer and the team see the same status thread. Chronex360 delivers this through Swahili and English message templates, business-hours-aware routing across multiple agents, and conversion reporting that shows exactly which channel turned a chat into a completed, delivered sale.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order