How Chronex360 helps manage your business in Tanga
Tanga businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Dar es Salaam retailer running a Click-to-WhatsApp ad, an Arusha safari operator fielding Instagram DMs, or a Mwanza wholesaler taking website inquiries all face the same challenge: keeping a lead alive from the first "Habari, is this available?" through to a mobile-money-settled order at the doorstep. Chronex360 captures every inbound message the moment it lands, tags its source, and routes it to the right sales agent based on product line and shift hours, so nothing sits unread overnight. Agents qualify the buyer, share a catalog or quote directly inside the chat, and convert the conversation into a trackable order without re-typing details into another system. As the order moves through packing and rider dispatch, the customer and the team see the same status thread. Chronex360 delivers this through Swahili and English message templates, business-hours-aware routing across multiple agents, and conversion reporting that shows exactly which channel turned a chat into a completed, delivered sale.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping