How Chronex360 helps manage your business in Nganane
For companies based in Nganane, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Dar es Salaam retailer running a Click-to-WhatsApp ad, an Arusha safari operator fielding Instagram DMs, or a Mwanza wholesaler taking website inquiries all face the same challenge: keeping a lead alive from the first "Habari, is this available?" through to a mobile-money-settled order at the doorstep. Chronex360 captures every inbound message the moment it lands, tags its source, and routes it to the right sales agent based on product line and shift hours, so nothing sits unread overnight. Agents qualify the buyer, share a catalog or quote directly inside the chat, and convert the conversation into a trackable order without re-typing details into another system. As the order moves through packing and rider dispatch, the customer and the team see the same status thread. Chronex360 delivers this through Swahili and English message templates, business-hours-aware routing across multiple agents, and conversion reporting that shows exactly which channel turned a chat into a completed, delivered sale.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep